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NOVAplus Troubleshooting Survey
NOVAplus
Email
(Required)
Name
(Required)
First
Last
What is the current firmware version?
(Required)
What is the serial number?
(Required)
What power supply do you use?
(Required)
Third Party
Original
Do you see two battery icons in top right of RCU?
(Required)
Yes
No
Is the power-on button on NOVAplus base solid white or flashing white?
(Required)
Yes
No
Some damage
Was a leak test performed?
(Required)
Yes
No
What size SD card is being used? (NOVAplus will work with up to 32 GB SD card)
(Required)
Has the condensate been emptied?
(Required)
Yes
No
Is the printer operable?
(Required)
Yes
No
Has there been any major damage? (Broken screen, water damage, broken plastic)
(Required)
Has sensor experienced high gas concentrations *insert specs* + mV?
(Required)
Yes
No
T-gas mV? K-ype connected?
(Required)
Is the keypad working? (Do all buttons click?)
(Required)
Yes
No
How is the unit typically stored/transported?
(Required)
What are the results of the self-diagnostic?
(Required)
