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RMA
SWG Service Request
My Address
Account Settings
RMA
SWG Service Request
My Address
Account Settings
SWG Troubleshooting Survey
SWG
Email
(Required)
Name
(Required)
First
Last
What is the current firmware version?
(Required)
What is the serial number?
(Required)
Have any alarms appeared within the last week?
(Required)
Yes
No
If your analysis is wrong, can you give more details about the problem or what is wrong?
(Required)
How far are the values from the expected analysis?
(Required)
How were the expected values tested/checked?
(Required)
What is the pump rotation?
(Required)
What is the flow rate?
(Required)
When was the last calibration of the unit? Who/when performed the calibration?
(Required)
When was the last time it was serviced?
(Required)
Are the purafil filters still purple?
(Required)
Yes
No
Are the other filters still white?
(Required)
Yes
No
Is the fan mat white?
(Required)
Yes
No
Are there any water marks on the bottom of the analyzer?
(Required)
Yes
No
Is the unit outside/inside?
(Required)
Outside
Inside
How is it protected from the environment?
(Required)
How much pressure/vaccum do you have in your sampling line?
(Required)
Does your unit have an external condensate trap?
(Required)
Yes
No
Has it been emptied?
(Required)
Yes
No
